Customer Support

A simple customer support tool with Google Sheets

All these guides require that you have a free Sheet Monkey account. If you haven't registered your account, please do that before continuing.

A Google Sheet is a great choice for keeping track of customer support issues. Building a customer support system with Sheet Monkey only requires a spreadsheet and HTML and we've even made those for you to get you started.

Download Sheet: https://docs.google.com/spreadsheets/d/1BAswxgIfTAJVz4oEANH-QdnBC4xRdjYSCCpFvkZjklE/edit?usp=sharing

Sample HTML:

<form action="<your-form-action>" method="post">
<label>Your Email: <input type="email" name="Email" required /></label>
<label>Describe your problem: <textarea name="Problem" placeholder="As much detail as possible" required ></textarea></label>
<input type="hidden" name="Status" value="new" />
<input type="hidden" name="Created" value="x-sheetmonkey-current-date-time" />
<input type="submit" value="Submit Ticket" />
</form>

Remember: This HTML and this sheet are only suggestions to help get you started. Modify them as much as you want.